NFocus will be closed Thursday July 4th in observance of Independence Day.
Please contact your Account Manager or Support to adjust your order schedule.
NFocus will be closed Thursday July 4th in observance of Independence Day.
Please contact your Account Manager or Support to adjust your order schedule.
Introduction
Access to ResQue is changing slightly with an update to the underlying connection method, GO-Global. The update provides an easier installation process for new users and a more reliable connection for existing users. This change will appear to groups of users starting 03 June 2019 and should be deployed to all users by 31 June 2019. This document details the expected changes. No action is required from you until your usual ResQue link prompts you for a download.
Update and Install process for New and Existing Users
1. The first time you navigate to a ResQue link that has been updated you will see the following download wheel. This may take up to two minutes to complete.
2. Once downloading has completed you will be redirected to this page. If it does not appear after a few minutes, reload the page. Click the ‘Download’ link. You will be asked to save ‘go-global.exe’ or automatically start downloading this file.
3. Run ‘go-global.exe’ after the download has completed.
4. The following installer should appear. Click the ‘Install’ button to begin the installation. A progress bar will appear.
5. Once the installation has completed, the ‘Close’ button will appear. Click the close button and return to your browser.
6. The web page in your browser will automatically reload and provide the ResQue login after you exit the GOGlobal Single User installer. If the page does not reload after a few moments, reload the page and the ResQue login prompt will be provided.
Compatibility
GO-Global Client
Users can connect to a GO-Global Host from any computer that supports a GO-Global client. GO-Global supports the following platforms:
Windows 10 Pro and Enterprise (32-bit/64-bit), Windows 8.1 Pro and Enterprise (32-bit/64-bit), Windows 7 with Service Pack 1 (32-bit/64-bit)
Mac OS X 10.10 and later
Red Hat Enterprise Linux and 6 and 7 (64-bit), CentOS 6 and 7 (64-bit), SUSE Linux Enterprise Desktop 12 (64-bit), Ubuntu 16.04 LTS (64-bit)
GO-Global supports the following browsers:
Internet Explorer 11 (32-bit)
Mozilla Firefox 52 and later (standard and ESR, 32-bit and 64-bit)
Apple Safari 9 or later on Mac OS X
Google Chrome with Windows 7, Windows 8.1, Windows 10, and Chromebook
Microsoft Edge
Troubleshooting
If you have any issues installing or connecting to ResQue, please ensure that security policies, antivirus or firewall software, and browser extensions are not causing issues with the GO-Global application. It is also helpful to try an alternate web browser if you are experiencing issues connecting.
You can also download a PDF version of these instructions by clicking this link.
Please contact support@n-focus.com if you continue to have problems connecting to ResQue.
NFocus will be closed Monday May 27th in observance of Memorial Day.
Please contact Support or your Account Manager if you need any assistance revising your order schedule.
NFocus is looking to add a Data Analyst to our team!
Summary/Objective
The Data Analyst is responsible for processing data for direct mail campaigns, creating reports, understanding USPS rules and regulations, and analysis of data for rank scoring/modeling.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Core Technologies
Job Type: Full-time
For more information or to apply, please contact Dianne Garlinger, Director of Fiance and Human Resources
NFocus is looking to add an Account Manager to our team
Are you customer focused and service minded? Do you thrive in a fast-paced environment? Are you a champ at multi-tasking? Do you crave a team-oriented environment that supports your growth? If this describes you – we’d like to hear from you!
Summary/Objective
The Account Manager is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with the customers and team members in the company.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Job Type: Full-time
Experience:
For more information, or to submit your resume, please email Dianne Garlinger.
NFocus is currently looking to fill the position of Training Coordinator
*Summary/Objective
*The Training Coordinator is responsible for analyzing training needs, developing curriculum, and delivering courses to staff members and customers.
*Essential Functions
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Job Type: Full-time
Experience:
Work authorization:
Questions? Contact Dianne Garlinger Director of Finance and Human Resources
NFocus will be closed Friday April 19th in observance of Good Friday.
Please contact Support or your Account Manager if you need any assistance revising your order schedule.
Tiffani Rossi, Client Growth Specialist, was awarded the Helping Others Succeed award for the first quarter of 2019. The award is given quarterly to an NFocus employee who goes above and beyond helping others succeed.
“‘Helping others succeed’ is the NFocus vision statement, it drives everything we do,” said Doug Cronin, President of NFocus. “Tiffani is an example of someone who takes great pride in helping others succeed, whether that is with her co-workers, our clients, or people outside of NFocus.”
Tiffani is focused on helping clients with their marketing efforts by optimizing targeting, improving data quality and analyzing results. As the Client Growth Specialist, Tiffani works one-on-one with clients to build custom data solutions to meet the unique needs of each client.
Tiffani frequently collaborates with other departments in NFocus to help. It is common for Tiffani to be found working with the Account Managers or the Data Analysts helping build solutions.
Tiffani earned a Bachelor’s degree from Park University and an Associate’s degree from Hocking College. Tiffani was born and raised in Lancaster, Ohio where she currently lives with her husband, two kids, two dogs, a cat and a turtle.
This developer will contribute to innovation which is critical for the growth of a fast growing, mission-driven sustainable business. The Full Stack Developer is responsible for the development of web applications that take into consideration all aspects of application development architecture design including – performance, scalability, coding, caching, security, encryption, session state management, and error logging and testing. Successful candidates will be self-starters and have a passion for software development. Collaboration with all NFocus departments and with our enterprise customers is required, making good communication and interpersonal skills essential.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements:
Competencies
Core Technologies Listed in Priority
Optional Technologies
Email questions or your resume to Dianne Garlinger, Director of Finance and Human Resources
Marketers need to attract new customers and keep existing customers coming back. Adding email marketing into your overall strategy is a cost-effective approach to grow your audience engagement.
The NFocus email suite of solutions provides you with the tools you need to keep your current customers informed while delivering your messages to new prospects.
Acquisition Email
The NFocus Acquisition Email program allows you to engage and attract new customers. Robust targeting options gives you the ability to build prospect lists that mirror your current customers.
Loyalty Email
You have cultivated and grown your contact list, the NFocus Loyalty Email solutions gives you the tools to drive long-term results. Comprehensive metrics and deployment options give you the ability to send the right messages to the right audiences to maximize your impact.
Email Append
Quickly grow the size of your email list with NFocus Email Append. Match email addresses to postal records to enable multi-channel marketing, increase your reach, and improve retention.
Contact us to learn more about the NFocus email solution and the benefits of using a multi-channel approach in your marketing strategy.